Elbow Valley Cycle Club - FAQ's

1. What are the membership fees?
2. Do I have to sign up to participate in the rides?
3. What happens currently if someone forgets her or his member log-in or password?
4. I chose to participate in the Member Network. Why can't I view other members' info?
5. How does your event notification system work?
6. What if I can't attend an event that I'm registered for?
7. I received a "Double Booked" warning/notice. What, exactly, does this mean?
8. My friend/partner is also a member of the club. Can I sign them up for an event?
9. I'm trying to register for an event and the web site says I'm not old enough, even though I am. What's up with that?
10. What is your mailing address?

1. What are the membership fees?
   
   

   Membership Type	Per Year
   Individual (Cadence mailed)	$40.00
   Individual (Cadence online, not mailed)	$30.00
   Senior (60 and over) (Cadence mailed)	$40.00
   Senior (Cadence online, not mailed)	$30.00
   Student (Cadence mailed)	$35.00
   Student (Cadence online, not mailed)	$25.00
   Additional family member	$15.00
   Additional family member < 18 yrs	$10.00

   
   
2. Do I have to sign up to participate in the rides?
   We are asking members to sign up for trips they want to do, which is a change from our previous show-and-go approach. It’s a courtesy for the coordinator and also makes it easier for the coordinator to manage the ride waiver. Rider registration is especially important when the coordinator has placed a maximum on the number of participants. However, in the end it’s up to the individual coordinator to decide how important this is.
    
3. What happens currently if someone forgets her or his member log-in or password?
   If you click on the "Log In" button you will see a "Need help logging on" link under the regular stuff. Here, people can enter their e-mail address and the web site will e-mail them their username and password.
    
4. I chose to participate in the Member Network. Why can't I view other members' info?
   Until you have attended 2+ events with the Elbow Valley Cycle Club you will not have access to view the information of other club members. This is a privacy/security measure which ensures that personal information is not made publicly available (ie. all someone would have to do to gain access to the information is sign up for a free club). To protect our members' privacy we have implemented a policy that the information is only made available to participating members.
   
   
5. How does your event notification system work?
   Our system is not able to send out all notifications at the exact same time - we have so many people signed up to get them that it would crash our system. So, instead, 100 notifications are sent out at a time, with the newest people in the club getting the notifications first. We have set it up this way to give new folks a fair shot at getting on some events, and hope that if you're getting the notifications later because you've been in the club for a while will encourage you to start coordinating events of your own (which is, of course, the sure-fire way of making sure you get on an event).
   You can change your subscription for notifications by logging on to the web site and going to "Change Preferences" on the left-nav if you are receiving the notifications and don't want them, or want them but aren't getting them. Note that you can also subscribe or unsubscribe from our newsletter service there as well.
   
   
6. What if I can't attend an event that I'm registered for?
   If you are a member, there are a couple of ways you can remove your registration from an event. First, log in to the web site, and then either:
   - Click on the event details and scroll to the bottom for a button to remove yourself
   - Select "My Events" from the left nav and use the section at the bottom to remove yourself
   Note that if you cancel after the registration cut-off, you must contact the event coordinator to let them know.
   
   
7. I received a "Double Booked" warning/notice. What, exactly, does this mean?
   There are three types of "Double Booked" warnings you may receive from the EVCC web site.
   - The first two types are "automated" warnings from the web site, simply notifying you that you are registered for more than one event for a particular date. This situation is not always actually a problem, as it is entirely possible to attend more than one event on a day if they do not overlap. The web site is not able to tell if this is the case, or if you are, in fact, actually double-booked (ie. Registered on two or more events that DO overlap, making it impossible for you to attend all of them). This is just a courtesy warning and a request that if you ARE double booked, that you please choose which event you wish to attend and remove yourself from any others. You may get these "automated" warnings when you are moved from a waiting list to an event, or two days before the date of the events.
   - You will receive the third type of warning if you have been identified as being registered for more than one overlapping event by the EVCC volunteers who monitor double-bookings. Once you receive this type of warning, you will have 48 hours (or three official warnings if it's very short notice) to rectify the situation (ie. Remove yourself from all events except the one you'll be attending) or you will be removed from all of the events. This is a club policy to protect our members and our volunteers... our volunteers must plan events and carpools and it is unfair to them to park your name on more than one event and then take it off at the last minute when you decide which one to attend (or not at all)... our members want to get onto events and if someone is taking up spots on more than one overlapping event, they are preventing another member from attending one of those events.
   
   
8. My friend/partner is also a member of the club. Can I sign them up for an event?
   Yes, but please use the "Agent" feature on our web site to do so. Your friend/partner should use the "Set Up Agents" link on the left nav and enter you as their agent. Then, when you register for an event, indicate that you're bringing a guest. Select your friend/partner from the list at the top - everyone who has designated you as their "Agent" will appear in the list. Please do not sign them up as a regular "Guest" otherwise they will be asked to sign a non-member waiver, the event will not show up in their event history, and so on.
   
   
9. I'm trying to register for an event and the web site says I'm not old enough, even though I am. What's up with that?
   Sometimes a person receives this message when they are using:
   - A very old version of a browser
   - A non-standard browser
   Or:
   - Have their security settings too high on their browser
   - Have their browser set to refuse cookies
   The solutions to this problem are:
   - Use a different computer
   - Upgrade/change your browser
   - Decrease your security settings and/or allow cookies
   
   
10. What is your mailing address?
    
    Elbow Valley Cycle Club
    1111 Memorial Dr. NW
    Calgary, AB
    T2N 3E4
    

 
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